Refund and Return Policy

Clensta has a 100% product and service guarantee for every item we send out of our warehouse. Furthermore, we follow strict protocols to ensure you receive only the ordered products in perfect condition. While we aim for your happiness, if you are still unsatisfied with the product or received it in a damaged state, Clensta will resolve your complaints at the earliest.

Below are a few conditions under which we will accept returns or exchange your product:

Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products

Below are a few conditions under which we will NOT accept returns or exchange your product:

Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) is missing.
The return/ replacement request is generated three days after delivery.
The damaged/ missing product is reported two days after delivery.

Please follow the below steps to raise a return and refund/ exchange request:

Once a product is delivered, you can place a return/ exchange request within 24-48 hours.

You can use either of the below-listed methods to do so:

Call our Customer Care number at +91-9999371900. We work from Monday to Friday between 10 AM – 7 PM.
Drop a mail to support@clensta.com with the Order ID, registered mobile number, and reason for return/ exchange.

In case of any issues, it is mandatory to share a video or photo proof with us to ascertain the quality of the product and process your request.

Give us two working days to review your return request.

After reviewing your return request, we will send our courier partner to pick up the delivered products.

After receiving your product(s), we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.

Once your return is processed successfully, we will process your refund, and it should reach your original mode of payment in 6-7 working days.

If you initially opted for Cash on Delivery, we will ask for your bank details/ UPI ID, and the amount will be credited there. Please note that no cash refunds will be made.

Cancel Orders

You also get the option to cancel your order if you wish to do so. Within 2-4 hours of placing the order, you can call us at +91-9999371900, and we will help you cancel it. If you wish to cancel the order once it has been shipped, you can refuse to take it from the delivery partner, and once it reaches us, we will cancel the order and refund your money if it is a prepaid order.

You can even return a part of your order if it fulfils the abovementioned criteria within 2-3 days of delivery.

We regret to inform you that refunds are only applicable if an order is canceled before placement. Once your order is confirmed, it cannot be refunded.

Note to Customers

Fair Usage Policy

We go to extensive lengths for a smooth user experience. However, our policies sometimes need to be stringent to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, which we are always upfront to support, some accounts abuse our liberal return and exchange policies. To protect our customers' rights, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Impairment and Damages

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order, kindly contact the customer service team within 24 hours of the delivery.

Change of Packaging

Packaging, bottles, and communications undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for a seamless user experience and to comply with government notifications.

Suspending Promotions

We reserve the right to cancel any ongoing or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

For any queries, contact our customer care team at support@clensta.com, who will be happy to clarify your concerns.

Get your hands on India’s first brand infused with the goodness of nature and backed by technology.

Clensta is India’s first brand infused with the goodness of nature and backed by superior technology. Innovation and care are at the core of everything we do. We have natural and innovative solutions for your comprehensive care. We have a strong portfolio of unique skin, hair, home, and For every unique need, we have created equally impressive solutions. Solutions that not only ensure better care, better results and a better experience but a better outlook towards the environment. We have some of the best minds working together to bring novel products for all your concerns aimed at better care for you. Clensta’s impact-driven product range is innovative, backed by science, and ethically conscious.

We amalgamate our modern research with natural ingredients to craft remedies carefully for various aspects of your life. Our products are made with natural ingredients and developed innovatively with unique technologies to care better for your home and your loved ones. Our solutions are cruelty- free, SLS-free, paraben-free, pure, gentle, and developed with love. We combine the best of both worlds of nature and science to come up with a range that addresses all your concerns. We make products that are your go-to at every step of your self-care and your journey towards loving yourself even more.

Clensta was established with the motto of providing the customer with better care through better ingredients and innovative technologies to solve your everyday problems better. Every product in our catalogue is made with natural ingredients that care better for your skin, hair, and wellness. Our personal care products are engineered with advanced technologies to ensure they work better and do not harm you or the environment. We believe that what you put on, in, and around your body matters. We have devised intelligent solutions to fulfil our consumers’ demands and give them better care.

Clensta relies on three pillars, i.e., sustainability, thoughtfulness, and a smooth integration of nature and technology for everything we do. We consistently review our processes to ensure reduced pollution and waste. We consciously work towards creating better value and emphatic care across categories. Our focus is on innovative natural ingredients to maximise results. Through our product ranges, we aim to seek a better way of providing value through innovation. We wish to touch five crore households in five years.

Clensta has an in-house R&D team and lab in partnership with IIT-Delhi. All our products follow a five-step process. It starts with product ideation based on the proof of concept, followed by its technical and regulatory feasibility assessment. We do a market survey with literature testing, AB testing, and competitive analysis. The next step is formulating the products, where we design and develop the product composition in specific proportions with their stability and efficacy testing. In the next stage, we file for patents and identify relevant claims. A pilot batch is then made in the final stage, where large-scale production is done with predefined protocols and processes.

Ours is an innovative skin care brand that combines the best of both worlds of nature and science to come up with a range that addresses all your skin concerns, like dullness, acne, dryness, dead skin cell removal, and various others. We aim to feed your skin with only the best ingredients and give it stress-free benefits to make it healthy from the inside. Our are filled with the essence of nature, with technology to provide you with the best care and beauty blended with a tint of freshness. We give you products that are your go-to at every step of your self-care and your journey towards loving your skin even more. From the first step in your skincare routine to the last step, all our good skin care products and accessories give you better care for your skin concerns. When you choose Clensta, you select a cruelty-free range, SLS and parabens-free nature and one that is pure, gentle, and loving on your skin.

a. Face Wash – A good face wash is the first step in any face care regime. Get the only on Clensta for your skin type. With natural ingredients such as Red Aloe Vera, Vitamin E, Salicylic Acid, Hyaluronic Acid, and Aquaporin Booster, we have various products for better facial skin.

b. Face Scrub – Scrub your face to glory and eliminate dry and dead skin cells, blackheads, whiteheads, and clogged pores to reveal brighter and de-tanned skin. Get the best skin-exfoliating on Clensta, which are enriched with Walnut Shell Powder, Niacinamide, Allantoin, Turmeric Extracts, and Red Aloe Vera.

c. Sun Protection –Come rain or snow, a sun protection factor, or the SPF cream, is a must-have skincare ritual. Get the only at Clensta! The SPF moisturisers infused with skin-friendly actives such as Avobenzone, Titanium Dioxide, Uvinul T, Octocrylene, Tinosorb M, and Red Aloe Vera should not be missed. While it is a myth that the higher the SPF, the better the protection, even then, ensure you use to protect from discolouration and skin cancers.

d. Face Serum - A is a magic potion with a high volume of actives that can target one problem area or multiple, basis their formulations. It is one of the best skin products for your face skin care. Clensta face serums are infused with ingredients such as Hyaluronic Acid, Alpha Arbutin, Rosehip Oil, Vitamin B5, Vitamin E, and Red Aloe Vera for clear, hydrated, glowing skin.

e. Moisturisers – A moisturiser or skin cream is helpful to ensure your skincare benefits reach the innermost layers of your skin. A protects your skin from breaking out and keeps it moisturised. Clensta moisturisers are infused with Oats, Sepicalm, and Red Aloe Vera to give you softer, smoother, and more moisturised skin. Get the best skin care only on Clensta today.

f. Eye Care –The area around your eyes is super sensitive, and it is the first place you see age-related spots and signs visibly. When you start seeing these, it is time to invest in a good Invest in good face products that care for your face and target specific problem areas. With ingredients such as Niacinamide, Witch Hazel Extract, Vitamin E, Almond Oil, and Red Aloe Vera, take care of the area around your eyes, brows, and lashes.

g. Lip Care – The skin of your lips is most sensitive and needs extra care. Keep them moisturised and pigmentation-free with the from Clensta. Enriched with better ingredients such as Brown Sugar Granules, Castor Oil, Jojoba Oil, Kojic Acid, Turmeric Butter, Vitamin E, and Red Aloe Vera, your lips will feel bright, soft, and with a tint of colour with our range of best face products for women.

h. Body Wash – Our are luxurious,nourishing formulae that cleanse and moisturise your skin.These body care products are infused with natural ingredients like Salicylic Acid, Activated Charcoal, Lactic Acid, Chamomile Oil, Hyaluronic Acid, and Red Aloe Vera that make your skin soft, smooth, and refreshed. Their gentle formula is suitable for daily use and is free from harsh chemicals, making it perfect for even the most sensitive skin. With its relaxing scent and soft lather, our best body care products are the ideal addition to your daily skincare routine.

i. Toner – Out of all the skin care products for women, a toner is one of the best skin products that you can use to balance the skin’s pH levels and remove any remaining traces of dirt and oil after cleansing. It can help tighten pores, brighten the complexion, and provide a refreshing boost to the skin. The Clensta is infused with Niacinamide and Red Aloe Vera that reduces pigmentation and combats skin dullness and itching. It can be applied to the skin using a cotton pad and should be used both morning and evening as part of a daily skincare routine.

j. Makeup Remover – The Clensta Red Aloe Vera Cleansing Milk is a gentle yet effective It removes even the toughest, long-lasting makeup without drying out your skin in a single swipe. It's infused with nourishing ingredients like Red Aloe Vera, Niacinamide, and vitamin B3, leaving your skin refreshed and clean. Apply a small amount to a cotton pad and swipe over your face, then rinse with water. Say goodbye to stubborn makeup and hello to clean, radiant skin.

k. Skin Tools – The Clensta Skin tools are some of the best face care products designed to improve your skin's appearance and health. These tools include a gua sha, a jade roller, and a pumice stone. They are made with high-quality materials and are gentle on the skin, making them suitable for various skin types and concerns. With regular use, can help to remove impurities, reduce the appearance of pores, and improve the overall texture and tone of the skin.

l. Body Lotion - Keep your body supple and moisturised with the from Clensta. Made with skin-friendly active ingredients, these are suitable for all skin types and give long-lasting freshness. Get better body skin care with ingredients like Shea Butter, Vitamin E, and Red Aloe Vera. This lotion gives unparalleled hydration and velvety softness to your body and helps retain the skin’s natural moisture for youthful and vibrant skin.

m. Face Gel – Out of all the top skin care products and body products on Clensta, the Nourishing Hydra Gel is designed to nourish and protect your skin deeply. It hydrates, moisturises, and protects your facial skin and improves its radiance, tone, and texture. This is infused with Ursolic Acid and Ceramide and can be used anytime.

n. Face Masks – Clensta has many facial products for women infused with Red Aloe Vera. The Red Aloe Face Mask infused with Natural AHA and Coffee Powder is the It gives a shine and radiance to your face. This face mask exfoliates the skin, shrinks pores, and refines the skin. It gets rid of dead skin cells to give you brighter skin. It softens and moisturises your skin and reduces the settled impurities and dust.

Clensta brings together the love of nature and the care of science in its entire product range. We are the hair scientists who work behind-the-scenes like magicians because we love your hair as much as you do! We understand your concern for your scalp and hair and know how much you like to pamper and care for them! However, everyday routines and multiple styling products can harm your hair in more ways than one, making your hair brittle and lifeless and your scalp flaky. We address your specific hair needs like loss, premature greying, flaky scalp, dandruff, and frizziness to regenerate them from their core and make them feel loved and replenished! A healthy scalp and strong hair are closer than you think with us. Clensta nourishes your hair from within with its cruelty-free, parabens, and SLS-free products, giving you better hair. When you choose us, you consciously choose safe, pure, gentle, and toxin-free ingredients for your scalp and hair!

Here’s what you will find are a part of our haircare range:

a. Hair Serum – With the right mix of hair-friendly active ingredients like Salicylic Acid, Red Aloe Vera, Egg protein, Redensyl, Ziziphus Joazeiro, Milanogray, and Minoxidil, the best hair serum suited to your hair needs is only on Clensta. Nourish your dry hair and scalp, reduce itchiness, and reduce grey hair and dandruff with these serums.

b. Hair Mist – For frizz-free and odour-free hair, the Clensta hair mists are what you need. Enriched with Sodium Hyaluronate and Hydrolysed Keratin, the what you need for a hydrated scalp and strong hair strands. For a non-sticky solution to your hair worries, Clensta is the place to be at.

c. Hair Oil – Oiling is the natural first step for stronger hair and a dandruff-free scalp. With natural ingredients like Baicapil, Capilia Longa, Egg extract, and Redensyl, the best hair is only on Clensta.

d. Shampoo – For long-lasting and better scalp care, the can be found on Clensta. Made with the best natural ingredients like egg protein, Capilia longa, Redensyl, Capixyl, and others, the Clensta shampoos are your best bet for a silkier, smoother, and stronger hair and scalp.

e. Conditioner – With revolutionary and new-age natural ingredients, the Clensta hair conditioner is one-of-its-kind. For the , you know Clensta is the place to be at. Use Clensta today for better scalp health and smoother and frizz-free hair.

f. Combs and Brushes – Our are made with authentic, natural Kacchi Neem wood. When used regularly, they add moisture and hydrate your scalp. Use these personal care items for reduced hair breakage, better scalp health, and reduced frizz and flyaways. These wooden combs stimulate the scalp and follicles, which produce more hair strands and aid in hair growth.

Clean surroundings lead to a peaceful, healthy and happy atmosphere at home. We all have that innate desire to protect our loved ones from all undesirable situations that can harm their health. Caring for others while taking care of our environment drives Clensta to innovate and create new and unique products to keep you healthy, happy, and safe. Our are made with natural ingredients and developed innovatively with unique technologies to care better for your home and your loved ones. When you choose Clensta, you select the most innovative, unique, and best-in-class products for your home needs.

Here’s what you will find are a part of our Wellness range, curated for you:

a. Pigeon Repellent – Pigeon poop can be dangerous for humans. If they accidentally step on it or inhale the toxic fumes, it can start 60 hazardous diseases. Enter the Clensta , a natural, toxin-free, and safe product that is effective against pigeons.

b. Scented Candles – Turn your living spaces into a haven of good mood, better ambience, and the best fragrances that calm and invigorate you. The Clensta are made of pure soy wax, are smokeless and work seamlessly for 12-18 hours. Amp up your home décor and keep your surroundings smelling good.

c. Essential Oils –These are concentrated extracts of various plants, highly beneficial to aromatherapy and naturopathy. Clensta has a wide range of these 100% pure, steam-distilled aromatherapy that have different uses and give better benefits.

Refund and Return Policy

Refund and Return Policy

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