Privacy Policy

OBJECTIVE, SCOPE AND APPLICABILITY

Clensta International Private Limited (“Clensta”) is committed to protecting our customer’s privacy. This Privacy Policy (“policy”) explains how we collect, use, and disseminate a customer’s personal information (as detailed below) through the platforms controlled by the company, i.e., https://clensta.com/ and mobile sites and applications (the “platforms”) who browse and access the platform or provide their details in connection with the offer and sale of their products and ensure its compliance with applicable laws and regulations. This policy does not apply to the personal information collected from you offline or on any other website that is not linked to this policy.

By using this platform and providing your information as explained in this policy, you consent to the collection and use of the information you disclose, including but not limited to your consent to sharing your information as per this Policy. Please read this policy thoroughly regarding the collection, use, and disclosure of your data. If you do not agree to any terms of this policy, you may choose not to use the platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided to the Company, even if it is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).

For this policy, personal information refers to any data that relates to you and can be used singularly or together with other available information to identify you. The company maintains any information collected over the platform in an accessible format, the access for which is only with a select few people.

HOW DO WE COLLECT YOUR INFORMATION?

We connect with you through various channels, which include email, phone, text messaging, or calls, while also using our platform. In addition, we collect and receive your personal information through the below means:

When you submit your personal information on our platform: Clensta collects and stores the personal information you provide on the platform, including when you voluntarily enter it into the data fields. We also collect and store your Personal Information through sponsored social media platforms, events, etc. To protect your privacy, you should not provide the Company with any information that is not explicitly requested or that you do not wish to share. Of course, you can choose not to provide certain information, but then you might not be able to use our Platform or specific features.
Automatic collection: We automatically collect and store certain information whenever you interact with us, like the URL of the website you just visited and the browser version your computer is operating. This is possible through various technologies such as cookies, Internet tags, and web beacons. This information can make your use of the platform easier by allowing us to provide you with better service and customise your experience basis your preferences. This information also helps us compile statistics, analyse trends, and administer and improve our platform. Certain features of the Platform may not work until we get this information. Information collected by these technologies cannot be used to identify you without additional identifiable information.
Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more quickly. Further, we may receive information about you from third parties that feature our Products or promotional offers if you opt-in to receive information from us. Clensta is not responsible for the privacy practices of third-party websites it does not own, manage, or control.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Clensta only collects necessary information to ensure we give you accurate services. We need it to process your order, refund your money, and improve our products and services. We collect and process the below categories of personal information:

Your full name, email ID, postal addresses, phone number(s), and country;
Your DOB, language preference, and location;
Any data and public records about you openly available on the Internet;
Names, phone numbers, and addresses of people to whom purchases have been shipped;
Any financial information like the bank account or card details or any other payment details;
The phone numbers used by you to call our customer service number

We may collect and use technical data and related information to facilitate the provision of software updates, product support, and other services related to the platform.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

The Company may use your personal information to:

Verify your identity;
Fulfil the Product purchases and transactions;
Communicate with you about your account and activities on the Platform;
Administer a contest, promotion, survey or other site feature;
Follow up with you after correspondence (live chat, email or phone inquiries);
Allow you to log in with a social media account and share activities on your social media pages;
Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and help us improve your shopping experiences and product offerings;
Send communication that is related to order updates and offers;
Do internal research on our customers to understand and serve you better;
Provide you with exclusive offers on the platform and improve it for internal business purposes;
Analyse trends, track customer’s web page movements, and help identify you and your shopping cart for aggregate use;
Establish, exercise or defend legal rights in connection with legal proceedings and comply with applicable law, regulation, legal process or enforceable governmental requests.

The legal basis on which we collect your personal information:

Contract to be fulfilled: Some personal information is processed to perform our necessary agreement with you, like delivering the products ordered via our platform.
Interests to be met: We send you marketing information about our products and communicate with you to serve you better.
Legal obligations: It is required under local law to maintain our business records for a specific period for processing certain data.
Via your consent: In certain situations, we require your explicit consent to process your personal information, wherein we will seek prior approval and, only then, acquire it from you.
Through social media channels: When you interact with us on our social media channels, we receive the information you share, which is again determined by your privacy settings on the relevant social media sites.
Payment Information: When you buy our products, you provide us with your payment information, including credit card numbers and billing information using third-party intermediary PCI-DSS compliant service providers.

If you use the Platform, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities under your password. In the case of our customer care support case, we may record the calls for quality and training purposes.

HOW DO WE SHARE PERSONAL INFORMATION?

Only people authorised by us have access to your personal information. Only people mentioned below will have full access to your personal information, and their work will be subject to this policy, or they have their policies:

Our affiliates and third parties;
Service providers who perform services on our behalf;

We do not rent or sell your Personal Information to any third party. Should we merge or sell all or parts of our business to another business entity, we may transfer your personal information for operating and managing the affairs of the acquired company or for other purposes identified in this policy. We may share Personal Information with our other corporate entities who use the said information under this Policy to help detect and prevent identity theft, fraud, and other potentially illegal acts. Sometimes, we may share your personal information with a promotion co-sponsor. But it will be done only after your consent. The third party may use the information under their policy if you consent. We may even disclose personal information if required by the law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:

enforce our Terms and Conditions or Policy;
respond to claims that an advertisement, posting, or other content violates the rights of a third party;
protect the rights, property or personal safety of our Customers or the general public

RETENTION OF PERSONAL INFORMATION

We will keep your personal information with us as long as it is required and otherwise permitted or required by applicable law or regulatory requirements. We might also keep it for as long as it is necessary to fulfil the purposes for which it was sought.

WITHDRAWAL OF CONSENT

Suppose you have consented to the collection, use and/or disclosure of your Personal Information as identified in this Policy. In that case, you have the right to withdraw this consent by writing to us at info@clensta.com. In addition, when you provide location information via a mobile app, you may turn off your location services on your device anytime. Please note that any processing we have carried out before the withdrawal of your consent remains lawful. Provided that, notwithstanding such request, this information may be retained to comply with our legal obligations, resolve disputes and enforce our agreements.

HOW WE STORE YOUR PERSONAL INFORMATION

We may store your information using our secure on-site servers or internally hosted technology. Third parties may also store your information via cloud services or other technology with whom Clensta has contracted to support our operations.

DISPOSAL OF PERSONAL INFORMATION

We will only use your Personal Information for those purposes and ensure your privacy is protected. Furthermore, we shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

DO WE USE “COOKIES”?

We may track your preferences and activities on the website. “Cookies” are small data files transferred to your computer's hard drive by a website while using a web browser (if you allow). They keep a record of your activities on the website making your subsequent visits to the site more efficient. Most browsers are designed to accept cookies but can be easily modified to block cookies.

By continuing to use the platform, you agree to our use of cookies. If you do not agree to our cookie use, you can block them in your browser setting, but you may lose some functionality on the platform. We use cookies to:

Understand and save your preferences for future visits.
Keep a track of advertisements.
Compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future.

CUSTOMER COMMENTS AND CONTENT

We are not responsible for the information you choose to submit, and you should know that it might be read, collected, or used by third parties over which we have no control.

LINKS TO THIRD-PARTY ADVERTISEMENTS OR SITES

We may display links to websites owned or operated by third parties on our platform. Please understand that these websites are independent of Clensta, and Clensta has no control over the content on that website. We are not responsible or liable for any damage or loss related to using any third-party website.

THIRD-PARTY ANALYTICS:

We use third-party analytics services to evaluate your use of the platform, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to the website and mobile and internet usage. These third parties use cookies and other technologies to help analyse and provide us with the information and, in some cases, connect such information with other data held by our or third-party environments. You consent to process information about you by these analytics providers in the manner and for the purposes set out in this policy.

CHILDREN

This platform is not for individuals under eighteen, and we do not knowingly collect personal information from them. If you are, you may browse our platform, but please do not provide your information to us.

SECURITY

We endeavour to protect your information against loss or theft, as well as unauthorised access, regardless of the format in which it is held. We use various methods to safeguard it, which include:

Physical measures include locked filing cabinets, restricted office access, and alarm systems.
Technical tools: passwords and encryption, generally using industry best practices.
Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.

Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your information from unauthorised use.

We implement various security measures when a customer enters, submits, or accesses their information to maintain your personal information's safety. However, we shall not be liable to any customers for any loss, damage (direct, indirect, consequential or incidental) or harm caused to the customers due to the unauthorised access or misuse of the information by any third party.

POLICY REVIEW

Please note that we review and may make changes to this Policy from time to time. By accessing the Platform after any changes have been made, you signify your agreement on a prospective basis to the modified Policy and any changes contained therein.

PRIVACY CONCERNS

If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:

Clensta International Private Limited
Registered Address: A-148, First Floor, Defence Colony, New Delhi-110024.
Phone: +91 9999371900
Email: support@clensta.com Time: Mon - Fri (10:30 AM - 6:30 PM)

The Grievance Officer is identified above under the provisions of applicable laws, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.

Get your hands on India’s first brand infused with the goodness of nature and backed by technology.

Clensta is India’s first brand infused with the goodness of nature and backed by superior technology. Innovation and care are at the core of everything we do. We have natural and innovative solutions for your comprehensive care. We have a strong portfolio of unique skin, hair, home, and For every unique need, we have created equally impressive solutions. Solutions that not only ensure better care, better results and a better experience but a better outlook towards the environment. We have some of the best minds working together to bring novel products for all your concerns aimed at better care for you. Clensta’s impact-driven product range is innovative, backed by science, and ethically conscious.

We amalgamate our modern research with natural ingredients to craft remedies carefully for various aspects of your life. Our products are made with natural ingredients and developed innovatively with unique technologies to care better for your home and your loved ones. Our solutions are cruelty- free, SLS-free, paraben-free, pure, gentle, and developed with love. We combine the best of both worlds of nature and science to come up with a range that addresses all your concerns. We make products that are your go-to at every step of your self-care and your journey towards loving yourself even more.

Clensta was established with the motto of providing the customer with better care through better ingredients and innovative technologies to solve your everyday problems better. Every product in our catalogue is made with natural ingredients that care better for your skin, hair, and wellness. Our personal care products are engineered with advanced technologies to ensure they work better and do not harm you or the environment. We believe that what you put on, in, and around your body matters. We have devised intelligent solutions to fulfil our consumers’ demands and give them better care.

Clensta relies on three pillars, i.e., sustainability, thoughtfulness, and a smooth integration of nature and technology for everything we do. We consistently review our processes to ensure reduced pollution and waste. We consciously work towards creating better value and emphatic care across categories. Our focus is on innovative natural ingredients to maximise results. Through our product ranges, we aim to seek a better way of providing value through innovation. We wish to touch five crore households in five years.

Clensta has an in-house R&D team and lab in partnership with IIT-Delhi. All our products follow a five-step process. It starts with product ideation based on the proof of concept, followed by its technical and regulatory feasibility assessment. We do a market survey with literature testing, AB testing, and competitive analysis. The next step is formulating the products, where we design and develop the product composition in specific proportions with their stability and efficacy testing. In the next stage, we file for patents and identify relevant claims. A pilot batch is then made in the final stage, where large-scale production is done with predefined protocols and processes.

Ours is an innovative skin care brand that combines the best of both worlds of nature and science to come up with a range that addresses all your skin concerns, like dullness, acne, dryness, dead skin cell removal, and various others. We aim to feed your skin with only the best ingredients and give it stress-free benefits to make it healthy from the inside. Our are filled with the essence of nature, with technology to provide you with the best care and beauty blended with a tint of freshness. We give you products that are your go-to at every step of your self-care and your journey towards loving your skin even more. From the first step in your skincare routine to the last step, all our good skin care products and accessories give you better care for your skin concerns. When you choose Clensta, you select a cruelty-free range, SLS and parabens-free nature and one that is pure, gentle, and loving on your skin.

a. Face Wash – A good face wash is the first step in any face care regime. Get the only on Clensta for your skin type. With natural ingredients such as Red Aloe Vera, Vitamin E, Salicylic Acid, Hyaluronic Acid, and Aquaporin Booster, we have various products for better facial skin.

b. Face Scrub – Scrub your face to glory and eliminate dry and dead skin cells, blackheads, whiteheads, and clogged pores to reveal brighter and de-tanned skin. Get the best skin-exfoliating on Clensta, which are enriched with Walnut Shell Powder, Niacinamide, Allantoin, Turmeric Extracts, and Red Aloe Vera.

c. Sun Protection –Come rain or snow, a sun protection factor, or the SPF cream, is a must-have skincare ritual. Get the only at Clensta! The SPF moisturisers infused with skin-friendly actives such as Avobenzone, Titanium Dioxide, Uvinul T, Octocrylene, Tinosorb M, and Red Aloe Vera should not be missed. While it is a myth that the higher the SPF, the better the protection, even then, ensure you use to protect from discolouration and skin cancers.

d. Face Serum - A is a magic potion with a high volume of actives that can target one problem area or multiple, basis their formulations. It is one of the best skin products for your face skin care. Clensta face serums are infused with ingredients such as Hyaluronic Acid, Alpha Arbutin, Rosehip Oil, Vitamin B5, Vitamin E, and Red Aloe Vera for clear, hydrated, glowing skin.

e. Moisturisers – A moisturiser or skin cream is helpful to ensure your skincare benefits reach the innermost layers of your skin. A protects your skin from breaking out and keeps it moisturised. Clensta moisturisers are infused with Oats, Sepicalm, and Red Aloe Vera to give you softer, smoother, and more moisturised skin. Get the best skin care only on Clensta today.

f. Eye Care –The area around your eyes is super sensitive, and it is the first place you see age-related spots and signs visibly. When you start seeing these, it is time to invest in a good Invest in good face products that care for your face and target specific problem areas. With ingredients such as Niacinamide, Witch Hazel Extract, Vitamin E, Almond Oil, and Red Aloe Vera, take care of the area around your eyes, brows, and lashes.

g. Lip Care – The skin of your lips is most sensitive and needs extra care. Keep them moisturised and pigmentation-free with the from Clensta. Enriched with better ingredients such as Brown Sugar Granules, Castor Oil, Jojoba Oil, Kojic Acid, Turmeric Butter, Vitamin E, and Red Aloe Vera, your lips will feel bright, soft, and with a tint of colour with our range of best face products for women.

h. Body Wash – Our are luxurious,nourishing formulae that cleanse and moisturise your skin.These body care products are infused with natural ingredients like Salicylic Acid, Activated Charcoal, Lactic Acid, Chamomile Oil, Hyaluronic Acid, and Red Aloe Vera that make your skin soft, smooth, and refreshed. Their gentle formula is suitable for daily use and is free from harsh chemicals, making it perfect for even the most sensitive skin. With its relaxing scent and soft lather, our best body care products are the ideal addition to your daily skincare routine.

i. Toner – Out of all the skin care products for women, a toner is one of the best skin products that you can use to balance the skin’s pH levels and remove any remaining traces of dirt and oil after cleansing. It can help tighten pores, brighten the complexion, and provide a refreshing boost to the skin. The Clensta is infused with Niacinamide and Red Aloe Vera that reduces pigmentation and combats skin dullness and itching. It can be applied to the skin using a cotton pad and should be used both morning and evening as part of a daily skincare routine.

j. Makeup Remover – The Clensta Red Aloe Vera Cleansing Milk is a gentle yet effective It removes even the toughest, long-lasting makeup without drying out your skin in a single swipe. It's infused with nourishing ingredients like Red Aloe Vera, Niacinamide, and vitamin B3, leaving your skin refreshed and clean. Apply a small amount to a cotton pad and swipe over your face, then rinse with water. Say goodbye to stubborn makeup and hello to clean, radiant skin.

k. Skin Tools – The Clensta Skin tools are some of the best face care products designed to improve your skin's appearance and health. These tools include a gua sha, a jade roller, and a pumice stone. They are made with high-quality materials and are gentle on the skin, making them suitable for various skin types and concerns. With regular use, can help to remove impurities, reduce the appearance of pores, and improve the overall texture and tone of the skin.

l. Body Lotion - Keep your body supple and moisturised with the from Clensta. Made with skin-friendly active ingredients, these are suitable for all skin types and give long-lasting freshness. Get better body skin care with ingredients like Shea Butter, Vitamin E, and Red Aloe Vera. This lotion gives unparalleled hydration and velvety softness to your body and helps retain the skin’s natural moisture for youthful and vibrant skin.

m. Face Gel – Out of all the top skin care products and body products on Clensta, the Nourishing Hydra Gel is designed to nourish and protect your skin deeply. It hydrates, moisturises, and protects your facial skin and improves its radiance, tone, and texture. This is infused with Ursolic Acid and Ceramide and can be used anytime.

n. Face Masks – Clensta has many facial products for women infused with Red Aloe Vera. The Red Aloe Face Mask infused with Natural AHA and Coffee Powder is the It gives a shine and radiance to your face. This face mask exfoliates the skin, shrinks pores, and refines the skin. It gets rid of dead skin cells to give you brighter skin. It softens and moisturises your skin and reduces the settled impurities and dust.

Clensta brings together the love of nature and the care of science in its entire product range. We are the hair scientists who work behind-the-scenes like magicians because we love your hair as much as you do! We understand your concern for your scalp and hair and know how much you like to pamper and care for them! However, everyday routines and multiple styling products can harm your hair in more ways than one, making your hair brittle and lifeless and your scalp flaky. We address your specific hair needs like loss, premature greying, flaky scalp, dandruff, and frizziness to regenerate them from their core and make them feel loved and replenished! A healthy scalp and strong hair are closer than you think with us. Clensta nourishes your hair from within with its cruelty-free, parabens, and SLS-free products, giving you better hair. When you choose us, you consciously choose safe, pure, gentle, and toxin-free ingredients for your scalp and hair!

Here’s what you will find are a part of our haircare range:

a. Hair Serum – With the right mix of hair-friendly active ingredients like Salicylic Acid, Red Aloe Vera, Egg protein, Redensyl, Ziziphus Joazeiro, Milanogray, and Minoxidil, the best hair serum suited to your hair needs is only on Clensta. Nourish your dry hair and scalp, reduce itchiness, and reduce grey hair and dandruff with these serums.

b. Hair Mist – For frizz-free and odour-free hair, the Clensta hair mists are what you need. Enriched with Sodium Hyaluronate and Hydrolysed Keratin, the what you need for a hydrated scalp and strong hair strands. For a non-sticky solution to your hair worries, Clensta is the place to be at.

c. Hair Oil – Oiling is the natural first step for stronger hair and a dandruff-free scalp. With natural ingredients like Baicapil, Capilia Longa, Egg extract, and Redensyl, the best hair is only on Clensta.

d. Shampoo – For long-lasting and better scalp care, the can be found on Clensta. Made with the best natural ingredients like egg protein, Capilia longa, Redensyl, Capixyl, and others, the Clensta shampoos are your best bet for a silkier, smoother, and stronger hair and scalp.

e. Conditioner – With revolutionary and new-age natural ingredients, the Clensta hair conditioner is one-of-its-kind. For the , you know Clensta is the place to be at. Use Clensta today for better scalp health and smoother and frizz-free hair.

f. Combs and Brushes – Our are made with authentic, natural Kacchi Neem wood. When used regularly, they add moisture and hydrate your scalp. Use these personal care items for reduced hair breakage, better scalp health, and reduced frizz and flyaways. These wooden combs stimulate the scalp and follicles, which produce more hair strands and aid in hair growth.

Clean surroundings lead to a peaceful, healthy and happy atmosphere at home. We all have that innate desire to protect our loved ones from all undesirable situations that can harm their health. Caring for others while taking care of our environment drives Clensta to innovate and create new and unique products to keep you healthy, happy, and safe. Our are made with natural ingredients and developed innovatively with unique technologies to care better for your home and your loved ones. When you choose Clensta, you select the most innovative, unique, and best-in-class products for your home needs.

Here’s what you will find are a part of our Wellness range, curated for you:

a. Pigeon Repellent – Pigeon poop can be dangerous for humans. If they accidentally step on it or inhale the toxic fumes, it can start 60 hazardous diseases. Enter the Clensta , a natural, toxin-free, and safe product that is effective against pigeons.

b. Scented Candles – Turn your living spaces into a haven of good mood, better ambience, and the best fragrances that calm and invigorate you. The Clensta are made of pure soy wax, are smokeless and work seamlessly for 12-18 hours. Amp up your home décor and keep your surroundings smelling good.

c. Essential Oils –These are concentrated extracts of various plants, highly beneficial to aromatherapy and naturopathy. Clensta has a wide range of these 100% pure, steam-distilled aromatherapy that have different uses and give better benefits.

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